You’re there, first of all, as the face of The Home Depot, because I help them walk out with a smile. We treat our associates with great respect and we have great leadership behind them, so you’ll always be taken care of and it’s a fun working environment. I just generally enjoy being around folks. Oh what makes me good at my job is that I’m a people person. Right now, I’m a cashier part time and I love it, because I love working with the customers. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Request assistance and information about homelessness prevention and "Short-term Help" through the Homelessness Prevention Call Center.Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.Find your Ward and your Alderman so you can forward any questions and/or concerns directly.Remember, dial 311 if the incident that you are reporting has occurred and the offender is gone from the scene however, dial 911 if the incident you are reporting is in progress and the presence of a police officer will help resolve the matter. File a non-emergency police report or talk to police personnel in your district.Find out what Police District and beat you live in, as well as the date, time and location of your next beat meeting.Also visit more to find more exciting activities happening everyday around Chicago. Request information about City and neighborhood events, including parades, Grant and Millennium Parks festivals, and Chicago Public Library programs.Some of these services include, but are not limited to request garbage carts, report stray animals, report abandoned vehicles and more. Find services and programs within the City of Chicago, or to find the appropriate department or agency to direct your questions and/or concerns.The CSR System distributes the work orders to the appropriate governmental and non-governmental agencies. The 311 Customer Service Request (CSR) System technology includes an Intake Form used to create a service request, assign a tracking number, prompt a checklist of steps to resolve the problem, generate work orders, and any necessary correspondence. If the caller wants to file a non-emergency police report, the operator will connect the caller to the Chicago Police Department's ARS for assistance. if the caller requests a City service, intake screens guide the 311 Operator to ask for, and enter, the necessary information. If the caller needs information, a few keystrokes will give the 311 operator access to a database with City information. The operators also have access to a language bank to request the assistance of translators, who provide translation for more than 100 languages, if needed.Ī call to 311 triggers a series of events. Last year the 311 Call Center received approximately 2.8 million calls! The Call Center operators have received extensive training and are prepared to treat every caller as a valued customer. The 311 operation is available to report service needs, check the status of previous service requests, obtain information regarding City programs or events, and file non-emergency police reports via the Chicago Police Department's Alternate Response Section (ARS). 311 is an easy-to-remember number to put callers in touch with the vast array of programs and services the City of Chicago has to offer.
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